Help for Faculty & Staff
How to Get Help Fast
Here's a brief video overviewing faculty options for seeking help at PimaOnline.
Pima's Faculty Services & Resources Centers (FS&RC, formerly known as the campus-based "FRC" or CRC") provides faculty with basic D2L Brightspace assistance and other faculty support information, resources, and referral. Visit their website for complete information, complete a Faculty Services Help Ticket, or contact Faculty Services at 520-206-6511 or faculty-services@pima.edu.
As of 2023, you can now schedule a 1-to-1 appointment with the FS&RCs for D2L & Tech Help Sessions. Sign up today to reserve your 1-to-1 appointment spot.
24/7 D2L can assist you or your students when you experience troubles or issues. The D2L experts are available by phone, chat, or by submitting a ticket. You can also review a common list of FAQs, available in English, Spanish and French.
To request a tailored faculty development workshop or resource for your division or department, submit a quick request using our Google Form). To learn more, visit our service offerings.
This PimaOnline faculty guide that you are currently within provides resources and strategies for online teaching in D2L Brightspace. Return to the home page for a range of options and quick links, or simply click on the D2L tab in the menubar above.
This PimaOnline student guide is a sister site to our faculty guide. It provides parallel content, resources and strategies for online learning in D2L Brightspace.
Visit this instructor playlist for short (2-5 min) video tutorials created by D2L Brightspace on topics including Discussions, Assignments, Quizzes, Grades and more!
Visit D2L's faculty knowledge base for D2L Brightspace to learn about a broad range of D2L tools and topics including Discussions, Assignments, Quizzes, Grades and more!
Submit an internal support ticket in MyPima to get assistance from our PCC D2L Support Team. Our support team can help you during regular business hours, Monday - Friday 8-5pm. In MyPima, locate the IT Service Requests link in the @Work tab.
Alternately, you can also seek support through "Help" in our D2L navbar drop-down menu. Scroll down to view our embedded Google Doc tutorial on this process.
As a final option, visit service.pima.edu and click "Sign In" in the upper right corner to view or submit new faculty/staff tickets. Then click the Submit a Ticket button and choose the D2L Brightspace option.
If All Else Fails, Call Us
For D2L Brightspace issues in your courses that are urgent and haven't been resolved through other channels (24/7, ticket, chat, etc), PCC Faculty and Staff can call 520-206-2342.
Subscription training, provides video tutorials within the D2L environment on how to teach and navigate in the Brightspace environment. Follow these directions to join the Brightspace Subscription Training. This will also give you free access to the Brightspace community, which offers many resources for any type of user. Connect with other users through discussion forums and FAQs.
EdTech Support & Resources (ALT + IT)
Here are two key hubs for seeking edtech and general technology support:
3rd-Party EdTech Tools
Integrated within D2L Brightspace (via ALT)
Integrated within D2L Brightspace (via ALT)
See our Academic Learning Technologies (ALT) division within PimaOnline which manages and supports:
Classroom & General Technologies
for Faculty (via IT)
for Faculty (via IT)
See our IT divisions new Faculty Technology Directory which includes:
In the Classroom. Support resources for classroom technology including computers, displays, projectors, AV controls, speakers, webcams, digital whiteboards, and more.
Teaching Tools. Self-help resources for software, apps, and systems including: Gmail, SMART, and links to POFG/ALT resources as well.
People Who Can Help. Links to the outstanding groups at Pima that provide faculty support. These sites contain contact information and a wealth of on-demand content.
How to Submit an Internal Ticket using our Team Dynamix TDX Ticketing System.
To view this embedded Google Document, first log into chrome using your Pima Gmail.
