Using PimaConnect to Support Students

What is PimaConnect? PimaConnect is a case management tool that provides a way for students to connect to their success network and for a student's success network to connect with them. PimaConnect is also the system PCC uses for Early Alerts. This page is designed to help you become comfortable with the system, learn how to build your profile and access your student information and explains the early alert process for faculty.

This information can be learned in stages. We recommend starting with Step 1 and 2 before your classes begin. Step 3 and 4 are helpful after the semester begins, when you need to complete progress surveys or want to send flags or kudos to your students.

Benefits of PimaConnect

identify student's success network
access to detailed information about your students
create appointment slots for students to schedule a meeting and/or attend virtual office hours
share appropriate notes with your student's success network

supports faculty advising efforts
send referrals for students that need to connect with specific college resources
complete PCC early alerts
send individual flags and kudos for students

How to Access PimaConnect and Build Your Profile

Learn how to access PimaConnect and build your profile! Watch the "PCC Access & Profile" 8 min video or follow the steps below.

Step 1: Log in to MyPima - Teach tab - click on PimaConnect

Step 2: Click on the hamburger icon in the top left corner (image of three horizontal lines)

Step 3: Click on your name and go to "Edit Profile". Complete three steps: upload a photo, choose your Preferred Login Page and add an appropriate phone number for students to reach you at. You can also add a short biography and general overview. The recommended Login Page is the "Students - My Students" option.

Step 4: If you want to use the appointments tool, you can edit your appointment preferences and sync your PimaConnect calendar with your work (Google) calendar - see directions below. This enables students to schedule an appointment with you based on the times you have made visible.

Step 5: Review the notifications section to customize your preferences of when or if you want notifications about appointments and/or tracking items to be sent to you via email. Tracking items are flags, kudos, and referrals that are used in early alerts.

My Students Tab

You are able to view your entire student roster in the My Students Tab. In the Connection field, select which CRN you want to view. Make sure the Term is set to Active. You can also search for a student using their A# and/or name.

Important Student Information

If you click on a student's name, you will be able to view more detailed information about that student. This includes:

program of study
current course schedule
tracking items (explained below)
notes from those working with the student
their Success Network

Student Success Network

Have you ever wanted to connect your student with one advisor?

If you click on the "network" tab you will be able to identify a students advisor. A student's connection to their advisor is based on the their current program of study listed in Banner. There are several types of advisors that work with PCC students. If a student needs to speak to their advisor, look for a:

program advisor
enrollment & advising liaison
counselor

A student's success network also includes other supports such as tutors and/or coaches that may be embedded in a student's class. If a student is a veteran or athlete, they also have a specific person they are assigned to within their network.

Early Alerts (Progress Surveys & Tracking Items)

Tracking Items (What are they?)

A tracking item is either a flag, kudos, or referral that is sent within PimaConnect. A tracking item can be sent from a progress survey or from an individual outreach. A tracking item is sent to the intended staff or faculty that would reach out to the student. For example, a coach referral would be sent to the student's coach and a tutoring referral would be sent to the respective tutor for that course. Anyone in the student's network can view which tracking items the student has received. Some tracking items identified in a progress survey should be followed up by the instructor.

Progress Surveys (What are they?)

Courses participating in PCC early alerts can have one of two different sets of progress surveys (described below). A progress survey is a survey sent from PimaConnect to faculty, at a specified time within the course, that asks for faculty's participation to identify students that need follow-up due to their current status in the course. This can be a referral, flag or, a kudos for doing a great job.

There are two different sets of progress surveys. One set is for courses that have embedded college success coaches and another set is for those that don't. If you have a course with a coach and another course without, you would be sent both sets of progress surveys. Each set consists of three progress surveys that are sent out during targeted times within your course. The three different progress surveys within a set are commonly referred to as Progress Survey 1.0, Progress Survey 2.0, and Progress Survey 3.0. This helps identify the time of when it was set within the course.

Progress Survey Communications

An announcement email is sent at the beginning of the semester regarding the set of progress surveys you will receive.
You will receive an email (one for each section you teach) on the day a survey is opened.
You will receive a reminder notice midweek if you have not completed the survey.
You will receive a Thank You email after the survey has been submitted. This email will contain a list of the tracking items you selected for your students (flag, kudos or referral).
Below are email templates for your review, to help you understand the messaging that is sent to the student for each tracking item you select.

Watch this video to learn how to complete a progress survey or to send an individual tracking item such as a flag, kudos or referral.

This video is created by Starfish, our PimaConnect vendor, and provides a short 4 minute tutorial about progress surveys.

app.screencast.com/CkV0Ao6ZLVXso?tab=Details

Coach & Non-Coach Surveys

Progress Survey Deployment Dates - Sections WITH a Coach

Student Email Template (coach surveys)

Coach Progress Survey Info Sp25.pdf

Progress Survey Deployment Dates - Sections WITHOUT a Coach

Student Email Template (non-coach surveys)

Progress Survey Info Sp25.pdf

Clearing Flags (Progress Surveys)

When Should You Clear a Flag?

Once a flag is sent to the student and shared with the intended staff, there is an outreach process that is followed to connect with the student in a timely manner. If you are able to connect with the student before someone else (advisor or coach), then we ask that you clear the flag so communication is sent indicating that a conversation has occurred. This may happen if the student reaches out to you instead of the advisor or coach.

There are a few flags that are intended to be cleared by faculty!

The flags that are sent from Progress Survey 1.0 are intended to be cleared by you. The email communication sent to the student refers them back to you! The other flags and referrals are intended to be cleared by someone else that is in the student's success network.

Watch this video to learn how to clear a flag in PimaConnect.

Additional Resources for Faculty New to Coaching

Pre-Semester Coach/Faculty Meeting

Watch the video below or review the Google slides if this is the first time you will have a college success coach in one or more of your courses. (recording of a pre-semester meeting conducted in fall 2021).

Updated Pre-Semester Coach/Faculty Meeting

Proactive Coach Referrals

Proactive Coach Referrals can be used to supplement progress surveys or in place of a progress survey if the timing of the progress survey does not align with an appropriate time to contact students. A proactive coach referral will generate an alert to the coach and also email the student that you would like them to connect with the coach about their progress. This is similar to what would occur from a progress survey but can be sent at any time during the semester. It can be sent to one student or multiple students. Below is a short video and written tutorial that explains how to create a proactive coach referral.

4 minute video about Proactive Coach Referrals

Contact Us

If you do not have access to PimaConnect from within MyPima, please email Kristy Snowden at ksnowden1@pima.edu

If you would like to provide feedback, both functional and technical issues, please email pima-connect@pima.edu

PimaConnect Calendar & Setting Appointments

Please visit the PimaConnect Calendar & Setting Appointments webpage if you are interested in syncing your work Google calendar with your PimaConnect calendar. This would give you the ability to send out a "Schedule an Appointment" link with students only seeing available times you have made available to them. The PimaConnect calendar automatically blocks times on the PimaConnect calendar that conflict with your work Google Calendar.

This option is helpful because it:

creates available appointment slots and/or office hours for your current students
provides the ability to share your individual PimaConnect calendar link with your students
provides the student the option to select different types of appointments (virtual, in-person, phone call, etc.)
offers student registration for group sessions/events

Tutorial: Using the Zoom-In Feature in PimaConnect

Alternatively, view in full-screen.

This is a new tool to assist faculty with tracking student performance throughout the course term. You can select this tab from the navigation bar.

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