Issues with Course Content

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Instructors - Issues with Course content

As an Instructor, you experience issues with course content

Dec 19, 2019  • Knowledge

My content displays a "The file associated with this content topic cannot be found." error when accessed

This occurs when the associated file does not exist, was deleted, or was moved to a different folder.

If you believe the file may have been moved:

 2.  Select Choose Existing to search for the file in the course

3, If the desired file is found, select the radio button to the left of its name > Select Add.

4. Choose whether to notify students of the change, then Select Update to complete the change.

If your content was copied from another course:

If the above steps did not resolve the issue, and the file was deleted within the last 30 days, please select the CHAT WITH AN EXPERT button in the bottom right of this page. 

Students are encountering an error when clicking on a link.

This can occur if:

The Link is within a content item: 

a. Insert the correct link in the URL field.

b. Select Update to save the change.

a. Select the dropdown at the top of the pop-up 

b. Select where to link (Quiz, Dropbox, etc) and then choose the specific item. 

The link is on the Contents page:

3. If the link is correct:

My students cannot see a content item

2. Check whether the item has been set to Draft

4. Check whether the item has any Release Conditions:

4.Alternatively, all conditions can be deleted by clicking Remove all Conditions button.

How to hide/restrict content from my students?

2. Select the down arrow to the right of its name > select Edit Properties In-place.

3. Choose which of these scenarios is most applicable to you:

2. Select Draft.

3. Select Add dates and restrictions.

4. Under Release Conditions, either:

5. Click Add dates and restrictions.

6.Select Add start date and/or Add end date to specify a day and time.